Shipping Charges


Pure Water Products, LLC

Box 2783, Denton, TX 76202 | (940) 382–3814 | pwp@pwgazette.com

We sell a wide range of products, some custom built, which range in size from tiny to gigantic. Therefore, it's hard to state a uniform policy that applies to every product and every location. When in doubt, please call or email.

FREE UPS GROUND SHIPPING

No charge to Continental United States.

We will ship any of our products (big and small) for free via UPS Ground service to the Continental United States. Some small items (fittings, tubing, adapters) are shipped via USPS first class mail in padded envelopes for no charge. This is cheaper for us and typically faster. If there is an issue with your address please contact us to ensure the correct shipping method.

UPS ENHANCED SHIPPING

Actual UPS charge minus ground price.

UPS 3 day select, 2nd day air and Next Day air are all available for any shipment. We charge the actual shipping price - minus the UPS ground price. Please contact us when you place your order so we can ensure expedited processing for your shipment. Most items can be shipped the same day in this case with some exceptions. Please call if in doubt.

UPS SHIPPING TO HAWAII AND ALASKA

Actual shipping charge.

Unfortunately we cannot offer free shipping to either location. For all orders actual shipping charges will be applied to these shipments. In most cases USPS Priority Mail is faster and cheaper to these locations.

USPS Priority Mail

$12.00 Flat rate.

Priority mail is available on most small and medium sized packages (no large filters or softeners) to any valid USPS postal address. This includes the continental United States, APO and military bases, Alaska and Hawaii. We charge a flat rate of $12.00 for shipments in the Continental United States. Shipments to Alasaka, Hawaii & U.S. Protectorates are subject to actual shipping charges.

Shipping to Canada

Actual shipping charge.

We ship only USPS “Priority Mail International” rate to Canada. This is a reliable and reasonably fast system that gets the product to you quickly and spares us the grief of lengthy searches for lost products. Delivery is usually within 6 to 10 days. We do not pay for, nor are we responsible for any customs fees or duties incurred for the shipment. If UPS shipping is preferred, please contact us when you place the order.

International Shipments

Please call.

We do not typically ship orders abroad except to Canada. If you would like to arrange shipment pickup with a 3rd party shipper please contact us to set up arrangements.



Shipping Estimates

If you need a shipping estimate please feel free to call us to obtain a quote for shipping prices. We are not obligated, however, by the price estimate obtained before the shipment is processed. Sometimes factors such as package size will alter the quoted rate. Our charge to you will be exactly what the Post Office or UPS charges us for the shipment.


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Shipping Time

We normally ship orders the day they are received or the following business day, depending on the time of day the order is received and the complexity of order. If shipping is to be delayed, we'll let you know.

Shipping Damages & Claims

If you received a damaged package or product please contact us as soon as possible so we can set up a replacement and make a shipping claim. Please keep the package in the original box until the claim has been resolved.